Hachette Book Recall

Hachette Book Recall

Recall Hotline: 1-888-965-5802

Frequently Asked Questions

RECALL Q&A
FOR COUNT MY KISSES, 1, 2, 3 AND RED, GREEN, BLUE, I LOVE YOU

Q: Why are these children's books being recalled?
A: Hachette Book Group is recalling these 2 books due to possible choking and laceration hazards. A metal rod holds small beads on the cover of the books. Should the rod release from the book, the beads pose potential choking hazards and the rod, when separated from the product, may pose a potential laceration hazard. This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission and Health Canada.

Q: How do I know if I have one of the recalled books?
A: Two titles are being recalled. Pictures of the books are available at www.hachettebookrecall.com. The books carry a cover price of $7.99 US/$8.99 Canada. To verify that you have one of the recalled books, look on the back of the book (bottom right hand side), near the barcode, for the printed ISBN number:
TitlePublication DateISBN (13-digit)Retail Price
Count my Kisses, 1, 2, 3June 2013978-0-316-13354-8$7.99 US/$8.99 CA
Red, Green, Blue, I Love YouJune 2013978-0-316-13353-1$7.99 US/$8.99 CA


Q: Has someone been hurt?
A: No incidents or injuries have been reported. However, Hachette Book Group is recalling the books to prevent the possibility of injury.

Q: How do I return the books?
A: For information on returning the books and receiving a refund, please contact us toll free at 1-888-965-5802 from 8am to 5pm EST Monday through Friday, or online at www.hachettebookrecall.com.

Q: Can I continue to use the book instead of participating in the recall?
A: No. Please stop using the book and contact us for a full refund and return it back to us. You will be provided a pre-paid return label.

Q: Is there a replacement book?
A: No. Please contact us for a full refund.

Q: I got the book free. May I still receive a refund of the cover price?
A: Yes.

Q: I don't have a receipt for the book. May I still receive a refund?
A: Yes.

Q: What if I purchased the book as a gift or gave it away?
A: If you know who has the book, please direct them to our toll free number or website.

Q: Can I just return the book to the store where I bought it?
A: Yes.

Q: I've already called this number, but I have not received my mailing label. What should I do?
A: Please provide your name to the customer service operator, and we'll check to be sure that we have your request. We apologize for any inconvenience.

Q: I sent in my book, but I've not received my refund check. What should I do?
A: Please allow at least 4-6 weeks for processing. If that time has already elapsed, please provide your name to the customer service operator, and we'll check to be sure that we have received the book. We apologize for the delay.

Q: I have additional questions about the books or the recall. What should I do?
A. Please let us know your questions at the toll-free number above. We'd be happy to get the answers and return your call.